Grand Naniloa Doubletree Hotel - Hilo

ex. Naniloa Volcanoes Resort

93 Banyon Drive, Hilo, United States, 96720  show map
 2 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Grand Naniloa Doubletree Hotel - Hilo

Free Wi-Fi

Free Wi-Fi in public areas

Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour security

Food/ Drinks

Bar/ Lounge area

Coffee/Tea in lobby

Restaurant buffet

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Overview

The 2-star Grand Naniloa Doubletree Hotel lies within 2.5 km from Hawaii Volcanoes National Park, East Hawaii Cultural Center and Rainbow Falls. Featuring contemporary architecture, the hotel was renovated in 2007.

Set near by beautiful beaches close to parks and gardens. The venue is set within 3 km from Hilo city center.

Grand Naniloa Doubletree Hotel offers a panoramic view to its guests.

The hotel enjoys a perfect location within 5 minutes' drive from Hilo International airport.

Rooms

The property comprises of inviting rooms appointed with TV, climate control, a safe, high-speed internet and coffee/tea makers. Many guestrooms offer views of Andes Mountains and Hawaii Volcanoes National Park. Guests can also use a microwave, a small fridge and a stove.

Eat & Drink

Residents can have breakfast in the bar. Coconut Willy's and Uncle Billy's General Store offer an assortment of dishes within 150 meters of the property.

A full breakfast is served and charges are applicable. 

Services

Guests can make use of concierge service, 24-hour reception and 24-hour security as well as an elevator, a storage room and a designated place for smoking.

Relax

On-site children facilities feature a mini club and cribs. Snorkeling, lawn tennis and golf are provided on site.

Internet

Wireless internet is available in public areas for free.

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2007.  Number of floors:   4.  Number of rooms:   320.

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Facilities

General

  • No smoking on site
  • Free Wi-Fi in public areas
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Ice machine
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Snorkeling
  • Tennis court
  • Golf course
  • Fishing

Services

  • Airport shuttle
  • City shuttle service
  • Room service
  • Housekeeping
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Postal service
  • Bell staff/Porter

Dining facilities

  • Restaurant buffet
  • Bar/ Lounge area
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Kids club

Leisure facilities

  • Outdoor swimming pool
  • Beach access
  • Sun terrace
  • Garden area
  • Spa & wellness center

Room view

  • Sea view
  • Garden view
  • Bay view
  • Harbor view
  • Ocean view

Room facilities

  • Individual air conditioning
  • Individual heating
  • Paid in-room safe
  • Soundproofed rooms
  • Sitting area
  • Wardrobe
  • Tea and coffee facilities
  • Mirror
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Bathtub shower combination
  • Steam shower
  • Hair dryer
  • Room toiletries

Self-catering

  • Refrigerator

Media

  • Flat-screen TV
  • Internet television
  • Radio
  • AM/FM alarm clock

Policies

Check-in

  • from  4 pm

Check-out

  • until  12 pm

Children and extra beds

  • Older children/adults may stay at the price of USD 30 per person per night in an extra bed. 
  • All children under the age of 17 may stay free of charge when using existing bedding. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Grand Naniloa Doubletree Hotel - Hilo Hilo location
Show big map »

Hotel Address:

93 Banyon Drive, Hilo, United States, 96720

Get directions
City Center
  • Hilo
    1.6 mi
Airports
Restaurants
  • Uncle Billy's General Store
    500 ft
  • Coconut Willy's
    500 ft
Beaches
  • Coconut Island
    1300 ft
  • Richardson Beach Park
    1.0 mi
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    4
  • Number of rooms:
    320

Rooms and availability

Grand Naniloa Doubletree photos Exterior Hotel information
Queen Room
Harbor view
  • Room size:

    270 sq. feet

  • Max occupancy:

    6 persons

  • Bed type:

    2 Queen-size beds, 2 Single beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private bathroom
    • Bathtub
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Facilities for disabled
  • Terrace
  • Seating area
  • Cordless phone
  • Blinds
  • Ergonomic chair
  • Visual alert system
  • Bathroom:Bathroom
  • Roll in shower
  • Hair dryer
  • Toilet
  • Dining:Coffee/tea maker
  • Coffee machine
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • Clock-radio
  • Radio
Room Description:

298 sq. ft. WiFi available, 48-inch HDTV, and alarm clock as well as hairdryer, microwave, mini-fridge, in-room safe, ergonomic desk chair, cordless phone and coffeemaker with local coffee flavors.

Grand Naniloa Doubletree photos Exterior Hotel information
Standard King Room
Harbor view
  • Room size:

    270 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Coffee machine
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Cordless phone
  • Blinds
  • Ergonomic chair
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Dining:Coffee/tea maker
  • Microwave
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

298 sq. ft. WiFi available, 48-inch HDTV, and alarm clock as well as hairdryer, microwave, mini-fridge, in-room safe, ergonomic desk chair, cordless phone and coffeemaker with local coffee flavors.

Grand Naniloa Doubletree photos Room King Oceanfront Corner
Corner King Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Internet television
  • Seating area
  • Cordless phone
  • Ergonomic chair
  • Bathroom:Hair dryer
  • Bedding:Water bed
  • Dining:Coffee/tea maker
  • Microwave
  • Refrigerator
  • Media:Wake up service
Room Description:

341 sq. ft. WiFi available, 48-inch HDTV, and alarm clock as well as hairdryer, microwave, mini-fridge, in-room safe, ergonomic desk chair, cordless phone and coffeemaker with local coffee flavors. Scenic oceanfront balcony with outdoor seating.

Grand Naniloa Doubletree photos Exterior Hotel information
One-Bedroom King Suite
  • Room size:

    270 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Coffee machine
    • Bathtub
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Work desk
  • Living room
  • Cordless phone
  • Connecting room
  • Ergonomic chair
  • Mirror
  • Bathroom:Bathroom
  • Walk in shower
  • Bath or shower
  • Hair dryer
  • Bedding:Sofa bed
  • Dining:Coffee/tea maker
  • Microwave
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

550 sq. ft. WiFi available, work station with ergonomic desk chair, two 48-inch HDTVs, and alarm clock as well as hairdryer, in-room safe, cordless phone and coffeemaker with local coffee flavors. Living room separated from the bedroom by privacy door and queen-sized sofa bed. Luxurious soaker tub with a separate shower, and vanity table and electric light mirror. Connecting rooms available, upon request.

Suite
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Suite|Suite Non Refundable

Grand Naniloa Doubletree photos Exterior Hotel information
Junior Suite
Ocean view
  • Room size:

    745 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Coffee machine
    • Balcony
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Work desk
  • Seating area
  • Living room
  • Cordless phone
  • Ergonomic chair
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bedding:Sofa bed
  • Dining:Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stove
  • Wet bar
  • Media:Flat-screen TV
  • Wake up service
  • Radio
Room Description:

742 sq. ft. kitchen with refrigerator, cook top, wet bar and microwave oven. WiFi available, living room with queen-sized sofa bed, work station with ergonomic desk chair, 32- and 48-inch HDTVs, and alarm clock as well as hairdryer, in-room safe, cordless phone and coffeemaker with local coffee flavors. Scenic wrap around oceanfront balcony with outdoor seating.

Junior King Suite
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Junior Suite|JUNIOR SUITE OCEAN FRONT KING BED

Family Double Room
Bay view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Standard|A Rate - Standard - Double (Family Plan)

Mini Queen Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Queen-size beds

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Seating area
  • Cordless phone
  • Ergonomic chair
  • Bathroom:Hair dryer
  • Dining:Coffee/tea maker
  • Microwave
  • Refrigerator
  • Media:Wake up service
Room Description:

369 sq. ft. WiFi available, 48-inch HDTV, and alarm clock as well as hairdryer, microwave, mini-frig, in-room safe, Ergonomic Desk Chair, cordless phone and coffeemaker with local coffee flavors. Scenic Ocean View Balcony with outdoor seating.

Mini King Room
Ocean view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Balcony
    • + More
  • General:Wi-Fi
  • Safe deposit box
  • Terrace
  • Seating area
  • Cordless phone
  • Ergonomic chair
  • Bathroom:Hair dryer
  • Dining:Coffee/tea maker
  • Microwave
  • Refrigerator
  • Media:Wake up service
Room Description:

369 sq. ft. WiFi available, 48-inch HDTV, and alarm clock as well as hairdryer, microwave, mini-frig, in-room safe, Ergonomic Desk Chair, cordless phone and coffeemaker with local coffee flavors. Scenic Ocean View Balcony with outdoor seating.

Grand Naniloa Doubletree Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
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  • General

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What's nearby

Popular areas

Convention centers

Shopping areas

Amusement

  • Fun Factory1700 ft
  • Triple 7 Amusement4600 ft
  • Mulligan's Island1.4 mi
  • Mulligan's Q-Bowl1.5 mi
  • Hilo Lanes1.5 mi

Monuments and Landmarks

Museums

  • Pacific Rim Studio2700 ft
  • The Pacific Tsunami Museum1.4 mi
  • East Hawaii Cultural Ctr1.6 mi

Parks

Universities, Institutes

  • United Hawaii College1.7 mi

Golf courses and Country clubs

Oceanfront Areas

Local attractions

  • Wailoa River State Recreation Area5300 ft
    Off Pauahi Street, Hilo
  • Mokupapapa Discovery Center1.3 mi
    308 Kamehameha Ave, Suite 109, Hilo
  • Mauna Loa Observatory1.5 mi
    154 Waianuenue Avenue, Hilo
  • Richardson Beach Park1.0 mi
    2279 Kalanianaole St., Hilo
  • Pacific Tsunami Museum1.4 mi
    130 Kamehameha Ave, Hilo

Near the hotel

  • Coconut Island1300 ft
    Off-shoot from Banyan Drive, Hilo
  • Liliuokalani Gardens3900 ft
    Banyan Drive, Hilo

Restaurants nearby

  • Uncle Billy's General Store500 ft

    Address: 87 Banyan Dr
    Phone: (808) 935-0861

  • Queen's Court Restaurant800 ft

    Address: 71 Banyan Dr
    Phone: 808-935-9361

    56% likes this, based on 73 reviews
    Cuisine: American

  • Ken's House of Pancakes2600 ft

    Address: 1730 Kamehameha Ave
    Phone: 8089358711

    68% likes this, based on 695 reviews
    Price Range: USD 12 - USD 12

  • Coconut Willy's500 ft

    Address: 87B Banyan Drive
    Phone: +1 808-987-6992

    73% likes this, based on 31 reviews

  • Sky Garden Restaurant1600 ft

    Address: Hawai'i Naniloa Resort
    Phone: (808) 935-8888

    75% likes this, based on 27 reviews
    Cuisine: Chinese
    Price Range: USD 7 - USD 20

Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    4
  • Number of rooms:
    320
Hotels nearby
Hilo Seaside Hotel
2 stars
0.7 km
Cities nearby

Grand Naniloa Doubletree Reviews

Guest reviews are submitted by our customers after their stay at Grand Naniloa Doubletree

Average guest rating

6.4out of 10
Good
Based on 122 reviews

Rating by category:

Location
6.0
Rooms
6.0

Guest reviews

  • Older travelers
    3.2

    I was extremely disappointed to arrive at a hotel that was being renovated. The photographs suggested a full service comfortable hotel with lawns, chairs, facilities and relaxation. The entrance canopy was missing so we arrived in the pouring rain and got rained on unloading. There were no door staff to greet us. Most of the lobby furniture was stacked in a room. And the lobby was bare and stark and univiting. There were no pool recliners for sunbathing. Do not expect complimentary coffee in the lobby. All the walls were bare with minimum art work. The room had no fan or ac so you had to sleep with windows open and we were kept awake all might because of the night frogs. Bathroom accessories were the cheapest and bare minimum. In the elevator others complained about having to sign hotel rules at check in and said it felt like a dorm. They gave you only one coffee sachet in room and my partner drinks non- caff which was not available. The entry pull-in was pooled in water in the rain so we got our feet wet when leaving. Judging by the five star compliments planted on the internet review pages it is clear that those must have been planted and were very far from the truth. I wasted $200 for one of the worst hotel experiences ever. I used to own a bed and breakfast and this hotel is a distaster.

  • Group of friends
    10.0

    We had a view of the ocean from our room. It was inexpensive and clean. Parking was free.

    The hotel was partially renovated so make sure you ask for a room on the renovated side.

  • Single
    6.2

    I loved the rom

    No sunbeds and the lifts had awful odours - I did say.

  • Older travelers
    5.8

    Location was ok. Staff were friendly.

    The elevators looked like they were service elevators. The carpets smell in the elevators almost made me sick, they were very badly in need of cleaning. The breakfast was passable. However please include oatmeal in the continental. My wife was forced to pay for a buffet because all she wanted was oatmeal and it was only on the buffet menu !!

  • Family with children
    6.6

    Great location, safe and good place to bring your family.

  • Older travelers
    7.0

    The location was very good, close to the airport, but right on the water and very peaceful. Nice pool, though it could have been warmer. Good views from our room. Comfortable bed.

    Service was freindly, but not informative. There was no hotel information anywhere. Room was clean, but fairly spartan. The first night we had no bed cover or coffee/tea for our maker. Hotel seems to be getting a face lift, but right now is rather shabby in the hallways. Difficult to find ice because it was in a room with an unmarked door. No resturant on the premises. All the lounges and the spa are closed down. One day the elevator was not working.

  • Family with children
    5.4

    clean room; bathroom seemed upgraded; there are two things the hotel has going for it: 1) one of 3 hotels in Hilo; 2) location, location, location - near volcanoes national park and waterfalls

    Facade has rust stains; walked past 2 closed restaurants with piled up furniture to one working elevator out of three; knew something was wrong when we were given actual keys to the room instead of key cards; it's apparent the hotel is struggling and improvements are superficial; everything is tiled, i.e., bedroom floor, hallways

  • Group of friends
    7.8

    Good location, very close to the airport. Very helpfull staff, nice rooms, comportable beds, spacious bathroom. Free internet access a big plus. Would stay there again when at Hilo. Good value for money.

    Would be great to have some milk, plates, cuttlery, a kettle perhaps on arrival. A coat of paint would be nice but lots of work is already under way.

  • Older travelers
    4.6

    Hilo is absolutely fantastic, although we only stayed at this hotel because it is close to the airport and we did not have vacancy at the Inn at Volcano for that night

    The view offered from the sea front room

  • Older travelers
    9.2

    Concrete floors and walls made it noisy, i.e., every time someone walked down the hall it made a lot of noise.

  • Group of friends
    7.8

    The view is incredible, quiet, easy free parking, nearby parks, breakfast serviced ocean side.

    The hotel doesn't have many amenities. It is in the midst of remodeling, newly remodeled rooms are lovely, but the other part is dismal.

  • Older travelers
    6.6

    location

    furnishings were bare. the room didnt have a 'cozy' feel to it. it was cold and sterile. small bed, small room, uncomfortable bed.

  • Single
    6.2

    How close it was to downtown, and my work location

    It didn't have a bar/lounge area, Didn't have a Resort Restaurant, hotel look rundown and closed, wifi/internet didn't work in the rooms.

  • Single
    6.2

    The open floor plan in the room made for more space available. And the staff were very friendly.

  • Older travelers
    6.2

    We actually had a partial view of the harbor even though the room was "garden view".

    The hotel was a bit eerie since many parts of it seemed to be closed or in need of repair.

How to reach hotel

hotel Grand Naniloa Doubletree Hotel - Hilo Hilo location
Show big map »

Hotel Address:

93 Banyon Drive, Hilo, United States, 96720

Get directions
City Center
  • Hilo
    1.6 mi
Airports
Restaurants
  • Uncle Billy's General Store
    500 ft
  • Coconut Willy's
    500 ft
Beaches
  • Coconut Island
    1300 ft
  • Richardson Beach Park
    1.0 mi
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2007
  • Number of floors:
    4
  • Number of rooms:
    320